![]() Quick tip: If you think your account has been compromised (used by someone else), check out this PlayStation help guide for recommended steps.Sometimes it’s easy to troubleshoot an error code you receive either on your console or on some other devices you may possess. Other troubleshooting tips include ensuring your system software is up to date, turning your console and router off and back on, and trying to sign in to Account Management online.Chatting with the PlayStation Online Assistant Bot may help you identify and solve the issue If you're certain you have the right email address and password but still can't sign in, ensure you've verified your email address by checking your inbox for an email with "PlayStation verify" in the subject line. If you're unable to access the email address associated with your account, contact PlayStation Support. Make sure to check junk and spam folders as well. ![]() If you've forgotten your sign-in ID (email address), check your email inboxes for emails from PlayStation to figure out which one you used. Make sure you're using the right email address.Enter the email address associated with your account to receive an email link that allows you to create a new password. Click Trouble Signing in?, then Reset your password. If you've forgotten your password, go to the Account Management sign-in page online. If you're experiencing issues signing in to your PlayStation Network account, try the following troubleshooting tips:
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